The Fun Place — Frequently Asked Questions
Party Packages
How many people can one room hold?
Each party room can accommodate up to 30 guests, with seating for up to 22.
Are the rooms connected?
Yes! Each room is individual but can be connected by opening the garage-style door between them.
When booking online, you will need to manually add one, two, or three room base packages to your cart when checking out.
Each room package includes 8 child tickets in the base price.
If the extra rooms are not available, that means they are already booked for that time block. In that case, you may need to search for another date or time where multiple rooms are available.
We always recommend booking months in advance to ensure you can secure the number of rooms you’d like.
Can I change/customize the start time of my party?
Unfortunately No. Our party blocks are locked in so that we can maintain the flow throughout the day from one party to the next.
Each party block is based on 2.5hrs. You are able to arrive 30 minutes early to setup. Keep in mind, after your party, you and your guests can continue enjoying the Fun Place but you will have to vacate the party room. If you feel you want an extended experience, you would have to purchase the next time block as well.
What décor is included in the Enchant & Immerse packages?
We provide colored plastic table covers, plates, napkins, cups, balloon centerpieces, and a themed screen graphic that matches your child’s favorite theme.
You can upgrade to specific character-themed products for an additional $10–$15 per child.
How much is the deposit and how do I book?
- Enchant & Excite Parties: $100 deposit per room + 40% for your character rental.
- Immerse Parties: 40% of your total.
You can book online through Roller or by phone with any card except AMEX.
How many people can I have with the Immerse package?
The Immerse experience allows up to 300 guests. Please note that pricing is per child.
When are my final details due?
Final details are due the Monday before your event.
What happens if I need to cancel?
We require 21 days' notice for cancellations.
- Before 21 days: only the deposit is withheld.
- Within 21 days: the full deposit and a portion of your total can be retained.
Decorations & Add-Ons
Do you allow additional decorations?
All additional decorations must be pre-approved.
We also offer helium balloon bundles, arches, and theatrical effects for an enhanced celebration.
Can I bring in my own favor bags?
Yes! You’re welcome to bring your own, but we recommend our custom favor bag experience—kids “go shopping” to fill a bag with their favorites starting at $1 per child.
Can I bring in my own cake?
Yes, celebration cakes are welcome! Please keep in mind that you must provide your own cake plates, additional forks, cake knife and candles when bringing in your own cake.
We also offer a cupcake package that includes:
- 1 large cupcake for the guest of honor
- 12 standard cupcakes
- Plates, napkins, and a candle
Can you store my cake?
Unfortunately, due to Health Department regulations, we cannot store cakes. Please bring your cake when your party begins.
Can I bring ice cream?
Outside ice cream is not permitted, but we have a great selection available for purchase at our bar counter.
Food & Beverages
Can I add food the day of the party?
Yes! You can add pizzas, breadsticks, and standard menu items the same day.
Party platters are unlikely but depend on availability and how busy our kitchen is that day.
What if I have a small party?
No problem! Our 8-child minimum includes enough pizza and beverages for 8 children. If you have fewer, your adult guests can enjoy the extra portions.
What if kids don’t show up on party day?
We issue a $10 gift card for each absent child you purchased tickets for beyond the base 8 guests. Refunds are not issued.
Character Entertainment
How do I book a character?
You can add character entertainment directly during checkout when booking your party. Simply specify the character you’d like in the form provided during the checkout process.
All characters are provided by our parent company, Fairytale Entertainment, and include a 45-minute interactive appearance filled with fun and engaging activities.
Once your booking is submitted, our sales team at Fairytale Entertainment will contact you to confirm the character’s availability and performance time to ensure everything fits perfectly with your event schedule.
What do the characters do?
Our character entertainment is what truly sets The Fun Place apart from all others. Each character delivers a unique and engaging performance filled with games, dances, and interactive fun — all presented on our Fun Place Theater stage.
This immersive experience features professional sound, dynamic lighting, and a large-screen video display, creating a one-of-a-kind show that you won’t find anywhere else in this kind of family entertainment.
To make your event even more magical, we encourage guests to add special effects such as confetti, bubbles, or snow, transforming your party into an unforgettable, fully themed experience.
How are you related to Fairytale Entertainment?
Fairytale Entertainment is our parent company, providing high-quality live entertainment in Michigan and Illinois for over 19 years. They also operate the Fairytale Party Place in Auburn Hills.
Fun Fridays
Can I have a party during a Fun Friday?
Absolutely! Fun Fridays are one of the most exciting and memorable ways to celebrate a birthday at The Fun Place. These special events feature live character entertainment on our Fun Place Theater stage, complete with professional sound, lighting, and large-screen video — creating a thrilling, concert-like atmosphere that kids and parents love.
The latest party time slot is 3:30 PM – 5:50 PM, followed immediately by the Fun Friday show, allowing your celebration to flow perfectly into an unforgettable live experience.
You’ll still pay per child for show admission, and while there is only one private party room available during Fun Fridays, we can also reserve dining tables in our café area for party packages. This allows you to enjoy food, cake, and gifts before the show in a comfortable, festive setting.
Fun Fridays book up quickly, so we recommend planning well in advance to secure your space. If you’re looking for a birthday party experience that combines high-energy entertainment, live performance, and magical interaction — Fun Fridays at The Fun Place are unbeatable!
General Information
What if my child has a severe allergy?
Please speak with us directly. While we are not an allergy-free kitchen, we can often accommodate special requests or allow outside items if needed on a case by case basis.
Am I allowed to just “show up”?
You may, but availability isn’t guaranteed, and doing so will likely eliminate the possibility of reserving a private party room. During slower seasons, we may be able to accommodate last-minute requests, but private rooms typically book well in advance.
If you decide to pop in for a party, we can often make space for you in our café area with our “Gather and Play” package, which includes:
- A table cover
- Three helium balloons per table
This option allows your group to celebrate together comfortably and even bring in a cake, which would not be permitted otherwise during open play.
While we always encourage advance notice to ensure the best experience and availability, we completely understand that life happens — and we’ll do our best to help you celebrate whenever you arrive.
What age counts as a child?
Children are ages 6 months to 15 years old and should be included in your count.
How do arcade cards work?
Arcade cards can be purchased in any amount starting at $6. There is a $1 activation fee per card on the first purchase, so we encourage guests to hold on to their cards, as they can be reloaded over and over again without that fee.
Games require varying credit amounts, which are automatically deducted as you play. If you’d like to provide a specific balance for each child—for example, $20 cards per guest—we can easily arrange that in advance.
We highly recommend that party room clients purchase arcade cards ahead of time, since buying them during your event can be distracting and time-consuming while you’re decorating or greeting guests. Let our team prepare your cards in advance so they’re ready when you arrive.
Please note, it can be difficult for our staff to process arcade card purchases during busy Saturdays, when multiple parties are taking place. Pre-purchasing ensures a smoother, stress-free experience for you and your guests.
Can I visit The Fun Place before booking?
Yes! You’re always welcome to visit The Fun Place for a tour before booking. Simply let the Front Desk know you’d like to look around, and if available, a team member will be happy to show you our spaces, theater stage, and party rooms in person.
We also offer a series of online videos that walk you through The Fun Place experience and showcase individual features, such as our party rooms, café area, and stage entertainment. These videos are a great way to explore what we offer and help you plan your celebration before you arrive.
How does tipping work?
We’re a non-tipping facility. Unlike traditional restaurants or venues, we do not have positions that rely on tips. Each of our team members earns a fair, competitive wage for the services they provide.
Our goal is to ensure that every guest enjoys a memorable, stress-free experience at a reasonable rate, without feeling any pressure to tip. This approach allows our team to focus entirely on delivering excellent service and creating magical celebrations that keep our clients coming back time and again.